At Peak Market, we value customer satisfaction and aim to resolve any issues in a timely and fair
manner.
If you have any concerns or disputes regarding your order, please follow the steps below:

1. Contact Us First
   Please email our support team at support@peakmarket.top within 14 days of receiving your order.
   Include your order number, a brief description of the issue, and any relevant supporting documents
   or images.
2. Initial Review
   Our team will acknowledge your email within 2 business days and conduct an internal review of
   your case. We aim to resolve most cases within 7 business days.
3. Escalation Process
   If you’re not satisfied with the proposed solution, you may request an escalation. The matter will
   then be reviewed by a senior support specialist.
4. External Mediation (if applicable)
   If no resolution is reached, you may refer the case to an external dispute resolution platform or your
   payment provider for further assistance.
   Please note: Disputes involving chargebacks or fraud may require additional verification.